Frequently Asked Questions
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YES! We are excited to announce our new Essential Pro Harness that offers an option for patches and some other updated features!
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ShawnCo was built out of a deep love for dogs and a commitment to quality. Our products are thoughtfully designed to be durable, comfortable, and easy to use—helping make everyday walks and adventures more enjoyable for both you and your pup. We’re a small, family-run business that genuinely cares about our customers and their dogs. Every item is created with attention to detail, from exclusive patterns to practical features like reflective lining and cushioned handles. If you’re looking for gear that looks great, lasts long, and puts your dog’s comfort first, ShawnCo is exactly what you are looking for!
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This is a common issue that can be easily resolved. Visit our tutorials page or follow the link below to our YouTube channel for a step-by-step guide on how to prevent it.
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Yes! See our step by step guide below:
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To determine your dog’s chest girth, use a measuring tape to measure around the widest part of their chest, 1–2 inches behind the front legs. To find your dog’s weight, step on a scale alone, then again while holding your dog. Subtract your weight from the combined total. Be sure to check the sizing chart before ordering.
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ShawnCo harnesses, leashes and collars are not designed or intended for use with a tie-out, cable, or other unattended restraint system. Using it in this manner may cause damage to the product and could result in serious injury or harm to your dog. Always supervise your dog while using this product.
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Yes, your dog can wear the Essential Harness in light rain or shallow water. However, this harness is not waterproof and is not intended to be used as a flotation device or life vest. Always use caution around water. If exposed to salt water or chlorine, rinse the harness with clean water and allow it to air dry to help prevent damage or premature wear.
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Yes, ShawnCo products are exclusively sold on Amazon.com and our official TikTok Shop This ensures a seamless purchase and return process for our customers. Please beware of fake sellers and only shop on our verified sites sold by ShawnCo.
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To activate the warranty for your eligible ShawnCo product, please scan the QR code on the thank you card included with your purchase. Follow these steps:
1. Open your smartphone’s camera.
2. Hover it over the QR code.
3. Tap the link that appears after scanning.
4. The link will take you to the warranty activation page.
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View our training video below:
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Video our training guide below:
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Our products are not designed, intended, or certified for use as a car seat or vehicle restraint. While all of our products have been strength- and quality-tested for walking and everyday use, it has not been crash-tested for use in automobiles.